Last Updated: September 2026
1. Overview & Commitment to Privacy
At Santol Edge (“we,” “our,” or “us”), we respect your privacy and are committed to protecting personal and proprietary business information. This Privacy Policy explains how we collect, store, use, and safeguard data when you visit santoledge.com or utilize our AI engineering, chatbot development, voice agent development, and workflow automation services.
2. Information We Collect
We collect information that you directly provide to us, including:
- Contact details: Name, work email address, telephone number, and company name submitted via contact forms, strategy booking sessions, or newsletter sign-ups.
- Project specifications: Architecture requirements, scope briefs, tech stacks, and workflow details shared during consultations.
- Technical telemetry: IP addresses, browser types, device fingerprints, and site interaction data captured via privacy-respecting analytics to optimize site performance.
3. Client Data & AI Model Training Safeguards
Zero Model Training Guarantee
We never use client enterprise data, proprietary documents, API keys, or end-user conversation logs to train public artificial intelligence models. All embeddings, RAG vector indices, and telephony pipelines engineered by Santol Edge remain strictly isolated within your private cloud tenant or enterprise boundary.
4. How We Use Information
- To evaluate project feasibility and deliver custom software engineering proposals.
- To communicate updates, technical documentation, and respond to support inquiries.
- To operate and maintain our secure website and client communication channels.
- To comply with regulatory and legal obligations.
5. Data Protection & Security
We employ industry-standard encryption protocols (TLS 1.3 in transit, AES-256 at rest) across all infrastructure. Access to client repositories and environments is restricted using strict role-based access control (RBAC), multi-factor authentication, and encrypted secret management.
6. Contact Us
If you have questions or concerns about this Privacy Policy, please contact our data compliance team at: